Refund Policy

Refund eligibility depends on the terms and conditions applicable to the specific booking. ezybooking may act as an intermediary between the customer and the applicable travel service provider.

Before confirming a booking, customers should carefully review the displayed cancellation, refund and fare conditions.

Customers may request cancellation of an eligible booking through the available support channels.

• Cancellation must be requested using the booking reference or other required details.
• Cancellation charges may apply according to the applicable supplier policy.
• The refundable amount may vary depending on when the cancellation request is submitted.
• Certain bookings may not permit cancellation.
• Taxes, convenience fees, service fees or supplier charges may be non-refundable where applicable.

Flight cancellation and refund conditions are generally determined by the airline, fare type and applicable booking rules.

Hotel cancellation and refund rules depend on the property's policy and the rate selected during booking.

• Free cancellation bookings may qualify for a refund when cancelled within the permitted period.
• Late cancellations may attract cancellation charges.
• Non-refundable hotel rates may not qualify for a refund.
• No-show bookings may be subject to the property's no-show policy.

Holiday packages and tour bookings may include multiple services such as accommodation, transportation, activities and tickets.

Refunds for such bookings may therefore depend on the cancellation policies of each individual supplier involved in the package.

Some bookings are specifically marked as non-refundable at the time of purchase.

Unless otherwise required by applicable law or supplier rules, non-refundable bookings may not qualify for a refund after confirmation.

• Promotional fares.
• Special discounted rates.
• Certain advance-purchase bookings.
• Selected hotel promotional rates.
• Certain customised travel packages.

Sometimes a payment may be debited from the customer's bank account even though the booking is not successfully confirmed.

In such cases, the transaction may be automatically reversed by the payment gateway or banking system, depending on the transaction status.

If a supplier cancels a service, the available refund or alternative arrangement will generally depend on the supplier's rules and applicable regulations.

Where a refund is approved by the relevant supplier, ezybooking will process or facilitate the refund according to the applicable process.

• Airline cancellation.
• Flight schedule changes.
• Hotel cancellation by property.
• Tour operator cancellation.
• Government or regulatory restrictions.

Once a refund has been approved and initiated, the time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution.

Wherever possible, approved refunds will normally be processed through the original payment method used for the booking.

• Credit/debit card payments may be refunded to the applicable card or associated account.
• UPI transactions may be returned through the applicable payment mechanism.
• Net banking payments may be returned through the applicable banking/payment channel.
• Other payment methods may be subject to their respective refund procedures.

A refund may be partial where cancellation charges, supplier penalties, service charges, taxes or other applicable deductions are required.

The final refundable amount will depend on the applicable booking conditions and the amount approved for refund.

Customers requesting cancellation or a refund should contact ezybooking using the available support details.

• Booking reference number.
• Customer name.
• Registered email address.
• Registered mobile number.
• Payment transaction/reference number where applicable.
• Reason for the refund request.

• Refund eligibility is determined according to the applicable booking conditions.
• Refund amounts may differ from the original amount paid.
• Cancellation charges may apply.
• Payment gateway or convenience charges may be non-refundable where applicable.
• Supplier-specific rules may override general refund information.
• Refund processing time may vary between payment providers and banks.
• Customers are responsible for checking booking conditions before completing a purchase.

For refund requests, cancellation assistance or questions regarding a transaction, please contact ezybooking.