Terms & Conditions

ezybooking is an online travel booking platform intended to help users discover and book travel-related services.

Depending on availability, our platform may provide access to services such as flights, hotels, holiday packages, tours and other travel-related products.

When using ezybooking, you agree to provide accurate and complete information wherever required.

• Provide correct passenger, traveller and contact information.
• Ensure that your email address and mobile number are active and accessible.
• Review booking information before completing a payment.
• Use the website only for lawful purposes.
• Do not attempt to interfere with or misuse the website or its systems.
• Do not use automated systems, bots or scripts to abuse the booking platform.

A booking request is considered complete only after the applicable payment and confirmation process has been successfully completed.

Availability, pricing and booking conditions may change until the booking is confirmed by the relevant service provider.

• Please carefully verify names and travel dates before confirming a booking.
• Booking confirmation may be delivered through email, SMS, WhatsApp or other available communication channels.
• A booking reference or confirmation number should be retained for future communication.
• Certain services may have additional terms imposed by the supplier.

Payments for bookings may be processed through third-party payment gateways or other authorised payment methods made available on the website.

You agree to provide valid payment information and authorise the applicable payment provider to process the transaction.

Any additional payment charges, convenience fees, taxes, service charges or supplier fees will be displayed where applicable.

Cancellation and refund policies may vary depending on the travel service, supplier and fare or booking conditions selected by the customer.

• Some bookings may be fully refundable.
• Some bookings may be partially refundable.
• Certain promotional or special fares may be non-refundable.
• Cancellation charges may be deducted from the refundable amount.
• Refund processing time may depend on the relevant payment provider or service supplier.

Airlines, hotels, transport operators and other travel suppliers may change, reschedule or cancel their services due to operational, technical, weather-related, regulatory or other reasons.

In such situations, ezybooking will make reasonable efforts to communicate relevant information to the customer where such information is made available to us.

Any refund, alternative arrangement or compensation will generally be subject to the applicable supplier policy and governing regulations.

Some services displayed or booked through ezybooking may be provided by independent third-party companies.

These third parties may have their own terms, privacy policies, cancellation rules, eligibility requirements and service conditions.

Customers are responsible for reviewing such conditions where applicable.

We make reasonable efforts to maintain accurate information on the website. However, travel prices, availability, schedules and service information may change without prior notice.

While we aim to provide reliable information, ezybooking does not guarantee that all information will always be complete, current or error-free.

We may collect personal information necessary to process bookings, provide services, communicate with customers and improve our platform.

Such information may include name, email address, mobile number, passenger information and booking details.

Personal information should be handled in accordance with our applicable privacy practices and policies.

Customers should avoid submitting unnecessary sensitive information through public website forms.

To the extent permitted by applicable law, ezybooking shall not be responsible for losses resulting from circumstances beyond our reasonable control.

• Airline delays, cancellations or schedule changes.
• Hotel availability or service issues.
• Weather conditions or natural events.
• Government restrictions or regulatory actions.
• Internet, payment gateway or technical failures.
• Incorrect information supplied by a customer.
• Actions or omissions of independent third-party service providers.

If you create an account with ezybooking, you are responsible for maintaining the confidentiality of your login information.

• Keep your password confidential.
• Do not share account credentials with unauthorised persons.
• Immediately notify us if you suspect unauthorised access.
• Log out from shared or public devices after use.

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India, subject to the jurisdiction of the appropriate courts and authorities.

Nothing in these terms is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited.

ezybooking may update these Terms & Conditions from time to time to reflect changes in our services, technology, legal requirements or business practices.

Updated terms will be published on this page. Continued use of the website after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.

If you have questions regarding these Terms & Conditions, booking policies or our services, please contact us using the information below.